Refunds and Returns

At EAA FIREARMS, we strive for customer satisfaction and stand behind the quality of our products. This Refunds and Returns policy outlines the procedures and guidelines for requesting a refund or returning a product. Please read this policy carefully before making a purchase.

1. Eligibility for Returns

1.1 Unused and Unopened Products: To be eligible for a return, the purchased item must be unused, in its original packaging, and in the same condition as when you received it.

1.2 Timeframe for Returns: You may request a return within 14 days from the date of delivery. After this period, we will no longer accept returns.

2. Return Process

2.1 Contact Customer Support: To initiate a return, please contact our customer support team at eaafirearms@gmail.com. Provide your order number, the details of the item you wish to return, and the reason for the return.

2.2 Return Authorization: Upon reviewing your request, our customer support team will provide you with a return authorization if your return is eligible. The return authorization will include instructions on how to proceed with the return.

2.3 Shipping the Item: Pack the item securely in its original packaging to prevent damage during transit. Include any accessories, manuals, or promotional items that were included with the original purchase. Ship the item to the address provided by our customer support team. Please note that you are responsible for the return shipping costs unless the return is due to our error.

2.4 Tracking and Insurance: We recommend using a trackable shipping service and purchasing shipping insurance for the returned item. We cannot guarantee that we will receive your returned item and are not responsible for any loss or damage that occurs during shipping.

3. Refunds

3.1 Inspection of Returned Item: Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria mentioned in section 1. If the item is deemed eligible for a refund, we will proceed with the refund process.

3.2 Refund Notification: We will notify you via email once we have received and inspected the returned item. If your return is approved, we will initiate a refund to your original method of payment. Please note that the processing time for refunds may vary depending on your payment provider.

3.3 Non-Refundable Items: Certain items are non-refundable, including but not limited to ammunition, firearms, and customized or special-order products, unless they are defective or damaged upon arrival.

4. Damaged or Defective Items

4.1 Reporting Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer support team immediately at eaafirearms@gmail.com. Provide your order number, a detailed description of the issue, and any supporting evidence, such as photographs or videos.

4.2 Resolution Options: Depending on the nature of the issue, we may offer a replacement, repair, or refund for the damaged or defective item. Our customer support team will guide you through the appropriate resolution process.

5. Contacting Us

If you have any questions or concerns regarding our Refunds and Returns policy, please contact our customer support team at eaafirearms@gmail.com. We are here to assist you and provide the necessary guidance throughout the returns process.